Shipping Policy
* Orders will be shipped within 4 business days once payment is received.
* Shipping within Australia
Australia Post:
- Regular mail: 3 to 6 working days.
- Registered mail: 3 to 6 working days
- Express mail: 1-2 working days
* Parcel lost or delayed:
If your parcel has not arrived within the expected shipping time, one of the following have most likely happened:
- It could be sitting in your local post office (when it was delivered there may have been no-one there). They would normally leave a note telling you to collect it. Please check at your local post office.
- If the address is incorrect, or the name of the addressee is not known at the address, it would be returned to us. This can take up to 4 weeks within Australia.
- Post office error/stuff up.
To avoid lost parcels, Registered mail is recommended. If there are any questions, please feel free to contact us.
**For shipping to overseas, please email us on info@nittakuaustralia.com
NOTE: We cannot be held responsible for parcels lost or stolen within the postal system. We will however do our best to track down your parcel and submit investigation forms with the post office in the unlikely event of your parcel not being delivered.